FAQ – Topics Not Working

If Topics is not working for you, there could be several possible causes:

1. Topics is Disabled for the Entire School/Childcare

The school director or administrator can enable or disable Topics for the entire organization. Check the settings via: Settings > More > Topic Settings

✅ Make sure Topics is enabled for the organization.

2. Topics is Disabled for a Specific Team Member

Team members can individually enable or disable Topics in their own profile settings.

• Go to Profile > Notifications > Topics

• Ensure that Topics is enabled

Administrators can also check this under: Settings > Team > Team Members There, they can see if Topics is turned on for each member.

3. Account Is Not Properly Linked or Missing a Role

A team member may be unable to use Topics if their account is not correctly set up:

• Make sure the account is activated

• Check if a role has been assigned (e.g., Teacher, Assistant, etc.)

Administrators can verify this in: Settings > Team > Team Members