FAQ: Topics Not Working
If Topics is not working for you, there could be several possible causes:
1. Topics is Disabled for the Entire School/Childcare
The school director or administrator can enable or disable Topics for the entire organization.
Check the settings via:
Settings > More > Topic Settings
✅ Make sure Topics is enabled for the organization.
2. Topics is Disabled for a Specific Team Member
Team members can individually enable or disable Topics in their own profile settings.
- Go to Profile > Notifications > Topics
- Ensure that Topics is enabled
Administrators can also check this under:
Settings > Team > Team Members
There, they can see if Topics is turned on for each member.
3. Account Is Not Properly Linked or Missing a Role
A team member may be unable to use Topics if their account is not correctly set up:
- Make sure the account is activated
- Check if a role has been assigned (e.g., Teacher, Assistant, etc.)
Administrators can verify this in:
Settings > Team > Team Members